Shipping Policy

Last Updated: September 29, 2026

At DS Nova, we aim to provide a smooth and reliable delivery experience for every order.

1. Shipping Locations

We currently ship products to eligible locations across India.

Delivery availability may depend on the product, courier service and destination PIN code.

2. Order Processing

Orders are generally processed within 1–3 business days after they are successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions or periods of high order volume, processing may take additional time.

3. Delivery Time

After your order has been shipped, the estimated delivery time is generally:

📦 5–10 business days

Delivery times may vary depending on your location, courier availability and other circumstances.

Remote locations may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, DS Nova may offer free shipping or other shipping promotions on selected products or orders.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and locations.

COD availability is determined by the delivery service and destination PIN code.

For COD orders, please provide an active phone number so our delivery partner can contact you when required.

6. Order Tracking

Once your order has been shipped, tracking information may be provided through the contact details you supplied during checkout.

You can use the tracking information to monitor your shipment status.

Please allow some time for tracking information to become active after the order is shipped.

7. Incorrect Address

Customers are responsible for providing an accurate and complete delivery address, including:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Active phone number

DS Nova is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an incorrect address immediately after placing your order, contact us as soon as possible. We will try to assist, but we cannot guarantee that the address can be changed after processing or shipment.

8. Delayed Deliveries

Delivery times are estimates and are not guaranteed.

Delays may occur because of:

• Courier issues

• Weather conditions

• Public holidays

• High order volumes

• Incorrect address information

• Remote locations

• Transportation problems

• Natural events

• Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers when a delivery is delayed.

9. Failed Delivery / Returned Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept a COD order, repeated delivery attempts or other customer-related reasons, the order may be returned to the sender.

Additional shipping or handling charges may apply where permitted.

For COD orders, customers should ensure that someone is available to receive the package.

10. Damaged Packages

If your package appears seriously damaged when delivered, please contact DS Nova customer support as soon as possible.

Where appropriate, we may request photographs or video evidence of the package and product to investigate the issue.

11. Missing or Incorrect Items

If you receive an incorrect, incomplete or missing item, contact us as soon as possible after delivery.

Please provide your order number and relevant photos or other information requested by our support team.

We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

12. Multiple Products in One Order

If your order contains multiple products, items may sometimes be shipped separately depending on product availability, warehouse location and courier arrangements.

You may therefore receive separate packages for the same order.

13. Contact Us

For shipping-related questions, please contact us through the contact information provided on our website.

DS Nova
Email: [Your Support Email]
Phone: [Your Phone Number]
Business Address: [Your Business Address]

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Important Note

By placing an order with DS Nova, you acknowledge that delivery times are estimates and may vary depending on circumstances outside our control.

We recommend reviewing our Terms of Service and Return & Refund Policy before placing an order.